Terms and conditions

The online shop www.ksis.pl is operated by Ksis Katarzyna Koczdańska-Szymańska, with registered office at ul. Malborska 14d/19, (03-286) in Warsaw, NIP 1181687017, REGON 14595789.

Contacting the Shop – via e-mail: showroom@ksis.pl ; by telephone: 504-674-002; in writing to: Ksis Katarzyna Koczdańska-Szymańska ul. Chudoby 15B/4 03-287 Warsaw

Glossary.

Przelewy24 Settlement Centre – the centre of the settlement agent – Przelewy24 with its seat in Poznań , ul. Pastelowa 8, 60-198 Poznań, providing services of handling and settling on-line payments;

Order processing time – the time taken for the Shop to complete an order and forward it to the carrier carrying out the form of delivery chosen by the Customer;

Working days – all days of the week from Monday to Friday, excluding public holidays;

Customer – a natural person with full, and in the cases provided for by generally applicable laws, also a natural person with limited legal capacity, a legal person or an organisational unit without legal personality, who has concluded or intends to conclude a Sales Agreement with the Store in accordance with the content of the Terms and Conditions;

Consumer – a person within the meaning of Article 22 [1] of the Civil Code;

Customer Account – a set of resources in the Seller’s IT system, marked with an individual name (login) and password provided by the Store, in which the data provided by the Customer and information about Orders placed by him/her in the Store are stored, also used for the fulfilment of placed Orders;

Traditional transfer – payment made by the customer at a bank via an online or land-based account or at a post office;

Electronic transfer – payment made by the Customer from an online bank account, via online payment systems;

Civil Code – Act of 23 April 1964 (Journal of Laws 2014, item 121 as amended);

Product – a movable good available in the Store, which is the subject of a Sales Contract between the Customer and the Store;

Terms and Conditions – these shop rules

Shop – the online shop run by Ksis Katarzyna Koczdańska – Szymańska operating at www.ksis.pl, selling goods via the Internet;

Seller – Ksis Katarzyna Koczdańska-Szymańska, with registered office at ul. Malborska 14d/19, (03-286) in Warsaw, NIP 1181687017, REGON 14595789;

Sales Contract – a contract of sale of a Product concluded or entered into between the Customer and the Seller via the Shop;

Consumer Rights Act – Consumer Rights Act of 30 May 2014 (Journal of Laws 2014, item 827);

Act on provision of services by electronic means – Act on provision of services by electronic means of 18 July 2002 (Journal of Laws of 2013, item 1422 as amended).

Order – the Customer’s declaration of will submitted to the Store aimed directly at concluding a Sales Agreement with the Seller.

Receiving and processing orders.

1. The shop sells goods via the Internet. The shop publishes information about the goods on the ksis.pl website.
2. Orders from Customers are accepted via the ksis.pl website 7 days a week and 24 hours a day. Placing orders via the Internet is possible provided that the ICT system used by the Customer meets the following minimum technical requirements:
   1. Operating system: Windows or Linux (with graphical console) or Mac OS,
   2. Processor: 1 GHz,
   3. RAM: 1 GB,
   4. hard disk: 8.0 GB free space,
   5. Graphics card: 256 MB memory supporting 1024×768 resolution,
   6. Controls: keyboard, mouse,
   7. Optional: headphones,
   8. Internet connection with a minimum bandwidth: download 512 kbit/s, upload 128 kbit/s,
   9. Web browser with Java Script support: IE (min. version 7) or Google Chrome (min. version 13) or Mozilla Firefox (min. version 10).
3. In order to make purchases in the Shop, it is necessary to have an active electronic mail (e-mail) account. Purchases can be made by Customers who have a Customer Account and those who want to make a purchase without creating a Customer Account. In order to set up a Customer Account, the Customer must go to the following website: ksis.pl and fill in a form, including providing an email address and specifying a password for the Customer Account. The provision by the Customer of content which is not in accordance with the actual or legal state is prohibited. . ;
   
4. Information about the goods constitutes an invitation to conclude a contract within the meaning of Article 71 of the Civil Code. By placing an Order via the Shop, the Customer makes an offer to conclude a Contract of Sale for the ordered goods or with the Shop. Each payment made by the Customer constitutes, until the Store sends a confirmation of acceptance of the Order for fulfilment, a prepayment for the fulfilment of the Order. As a result of the Order placed by the Customer, the Shop sends to the Customer a specification of the Order made by the Customer to the e-mail address provided by the Customer. The specification referred to in the preceding sentence does not constitute confirmation of acceptance of the Order for execution. Confirmation of acceptance of the Order for fulfilment shall be sent to the e-mail address provided by the Customer, constituting a statement of acceptance of the offer referred to above, as soon as the Shop has verified the availability of the goods from the Shop’s suppliers.
5. To place an order, the customer is required to: a. select the goods ordered, b. select the method of delivery from those available and the delivery address, c. choice of payment method from among those available in the Shop.
6. Confirmation of all significant elements of the Order is effected after it has been placed by sending an e-mail to the Customer confirming acceptance of the Order for fulfilment, supplemented with the content of the Store’s current Terms and Conditions. At this moment, the Sales Agreement between the Shop and the Customer is considered concluded.
7. In the event that the Order cannot be fulfilled, the shop shall notify the Customer at the latest within 14 days of receipt by the Customer of the specification indicated in point 4 above. The notification shall be sent to the e-mail address indicated by the Customer on the Order form. If the Customer pays for the Order as referred to in the sentence above, the Shop shall refund the money paid.
8. If it is not possible to carry out a part of the Order as referred to in point 4 above, the Customer is informed of the status of the Order and decides how to proceed. The Customer has the following options:mentioned in the sentence above, the Shop will return the money paid.
   1. Partial fulfilment – if the Customer chooses this option, the Order will be fulfilled for the available goods only,
   2. cancellation of the entire Order.
9. If the Customer has paid for the goods covered by the Order – the shop will refund the amount due in accordance with the procedure described further in the Terms and Conditions.
10. If payment for the goods covered by the order is not made within 2 working days from the date of confirmation of acceptance of the order for processing, the shop will cancel the order placed, of which the Customer will be informed by sending a message to the e-mail address provided by the Customer.
11. A limited number of goods are intended for promotional sales and sales. Orders are processed in the order in which they are received, until the stocks covered by this form of sale are exhausted in the shop’s warehouse or at its suppliers.

Procurement changes.

1. Making changes to or cancelling an Order is possible by contacting the shop via the contact form or by sending correspondence containing a description of the changes to the shop’s e-mail address: zamowienia@ksis.pl from the e-mail address registered with the shop and ascribed to the account under which the Order was placed or provided when placing the Order (concerns Customers who do not have a Customer Account).
2. The shop will confirm acceptance of changes to the Order or its cancellation by e-mail.

Prices of goods and delivery costs.

1. All prices of goods posted on the shop’s website:
   1. are given in Polish zloty,
   2. include VAT,
   3. do not include information on delivery costs.
2. The shop reserves the right to conduct promotional actions, sales and introduce changes thereto in accordance with the regulations in force in this respect. The above entitlement shall not affect the prices of goods in Orders placed prior to the effective date of the change, the terms of the promotional action or sale.
3. Promotions in the Shop are not cumulative unless otherwise stated in the promotion rules.
4. Goods are dispatched by courier service within 72h (three working days) of receipt of payment.

Lead times and delivery of goods.

1. On the territory of Poland, the order is delivered via a courier company.
2. The shop allows the goods to be sent outside Poland, but only to countries belonging to the European Union. The cost of shipment outside Poland is determined individually with the customer.
3. Inspection of the condition of the parcel and determination of the nature of any infringement or damage to the packaging carried out in the presence of the courier, including the drawing up of a damage report, will make it easier for the shop to consider the complaint.

Payment for the order and commencement of order processing.

1. The customer can choose the following forms of payment for the ordered goods with delivery in the territory of Poland:
   1. traditional bank transfer – the Customer makes a payment to the Store’s bank account, the number of which is given in the confirmation of acceptance of the Order. Processing of the Order begins after the payment is received in the Store’s bank account,
   2. electronic transfer, payment card. Order processing begins after the Store receives confirmation of the correct execution of the operation from the payment operator. Settlement of credit card and e-transfer transactions is carried out through Dotpay Settlement Center.
2. Each order is accompanied by a proof of purchase in the form of a receipt or, at the request of the customer, an entrepreneur’s VAT invoice.

Complaints and Returns.

1. Irregularities related to the functioning of the Store, or defects in the Products, the Customer may report in writing using the contact form or to the email address: zamowienia@ksis.pl or in writing to the address of the Store: Ksis wedding shoes Katarzyna Koczdańska-Szymańska ul. Chudoby 15B/4 03-287 Warsaw. In the content of the complaint, the Customer should provide his/her name, mailing address, his/her e-mail address, type and date of occurrence of irregularities related to the functioning of the Store.
2. The basis for making a complaint about a Product is the submission of a document confirming the purchase, i.e. in particular a fiscal receipt or an invoice.
3. The basis and scope of the Seller’s liability towards the Customer if the sold Product has a physical or legal defect is determined by generally applicable provisions of law, in particular relating to the warranty specified in the Civil Code.
4. The Seller shall be liable under the warranty only for physical defects which existed at the time the Product was handed over to the Customer or which arose from a cause inherent in the Product at the same time.
5. Subject to paragraph 6 below, the Store is obliged to issue goods without defects. The Seller shall be liable under the warranty if the physical defect is discovered before the expiration of two years from the date of receipt of the Product by the Customer. Under the terms of the Civil Code, the Customer may demand repair of the goods, replacement of the goods with defect-free goods, reduction of the price of the goods, or may withdraw from the sales contract. In this case, the Customer should send the goods back to the address of the Store: Ksis wedding shoes Katarzyna Koczdańska-Szymańska ul. Chudoby 15B/4 03-287 Warsaw. The returned goods should be accompanied by a proof of purchase with a description of the defect in the Product.
6. The Seller is exempt from liability under the warranty for a defect if the Customer knew about the defect of the goods at the time of concluding the sales contract with the Shop. The description of the defect of the goods will be each time indicated in the description of the goods.
7. The Seller shall immediately, but not later than within 14 days from the date of receiving the parcel with the Product complained about, respond to the complaint and inform the Customer about further proceedings. The costs connected with sending back the goods complained about (in the amount of the costs corresponding to the costs of sending an economy package) shall be returned by the Seller after the complaint has been accepted in accordance with the procedure described further in the Terms and Conditions.
8. The Products may be covered by the manufacturer’s and distributor’s warranty in accordance with applicable law and the content of the warranty provisions. The Seller does not guarantee the purchased Products.
9. Subject to the circumstances set out in the section ‘Right of withdrawal’, the Customer shall not be entitled to return or exchange a Product free of defects.
10. In cases not concerning Product defects, the Seller shall respond to the Consumer’s complaint within 30 days of receipt.

Right of withdrawal.

1. In accordance with the Act of May 30, 2014 on Consumer Rights, a Customer who is a Consumer who has concluded a contract at a distance, may withdraw in writing from the Sales Agreement without providing a reason within 14 days from the date of taking possession of the Product by the Consumer or a third party other than a carrier designated by the Consumer. Sending the statement before the deadline is sufficient to meet the above deadline. The declaration of withdrawal from the contract may be made: via e-mail to: showroom@ksis.pl or sent to the address: Ksis wedding shoes Katarzyna Koczdańska-Szymańska ul. Chudoby 15B/4 03-287 Warsaw.
2. A model withdrawal form is contained in Appendix 2 to the Consumer Rights Act and is additionally available on the Shop’s website under ‘Complaints and returns’. The consumer is not obliged to use the content of the form provided.
3. Returned Products must be complete. The Products should be returned in an unaltered condition, i.e. the Consumer should handle the goods with a view to their possible subsequent return. The Consumer shall be liable for any diminution in the value of the goods resulting from their use beyond what is necessary to ascertain the nature, characteristics and functioning of the Product.
4. The Seller shall refund the returned goods within 14 (fourteen) days from the date of receipt of the Customer’s declaration of withdrawal, in accordance with the rules described below.

Out-of-court ways of dealing with complaints and claims and rules of access to these procedures

1. Detailed information on the possibility for a Customer who is a Consumer to use out-of-court procedures for handling complaints and pursuing claims, as well as the rules of access to these procedures, are available at the offices and websites of district (city) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of Commercial Inspection and at the following web addresses of the Office of Competition and Consumer Protection:
   1. UOKIK – spory_konsumenckie;
   2. UOKIK – sprawy_indywidualne;
   3. UOKIK – wazne_adresy.

Customer refunds.

1. Subject to the relevant provisions of the Consumer Rights Act, in the event of circumstances obliging the Shop to return the payments made by the Customer to the Shop, the refund will be made immediately, no later than within 14 days from the date of receipt of the Customer’s statement of withdrawal from the contract. However, the Store may withhold reimbursement of payments received from the Customer until it receives the product back or the Customer provides proof of its return, whichever event occurs first.
2. If the customer has made payment by credit card or electronic transfer, the refund shall be made to the credit card or bank account from which the payment was made (refund using the same payment method).
3. If payment is made by traditional bank transfer, the amount due is refunded to the bank account from which the payment was made.
4. The shop shall not be liable for any failure or delay in the refund if this is due to the customer providing incorrect personal data (name, address) or an incorrect account number.

Personal information.

1. The administrator of the personal data of the Store’s Customers is Ksis Katarzyna Koczdańska-Szymańska with its registered office in Warsaw (03-286), at Malborska 14d/19 Street.
2. Detailed information on data processing by the data controller is provided in the Privacy Policy.

Final Provisions.

1. The sales contract is concluded between the Customer and Ksis Katarzyna-Koczdańska-Szymańska.
2. Products presented on the pages of the Store do not constitute an offer within the meaning of the Civil Code.
3. The store is not responsible for the blocking by mail server administrators of the transmission of messages to the e-mail address indicated by the Customer, and for the deletion and blocking of e-mail messages by software installed on the computer used by the Customer.
4. The store is not responsible for errors in the processing of orders or other instructions of the customer, resulting from the transmission of incorrect data by the customer.
5. The Store uses cookies to observe how www.ksis.pl is used. The types of cookies that the Store uses are:
   1. Session cookies – they work only when you browse the pages of the site allowing them to function properly,
   2. Persistent cookies – remain on your computer after visiting Steelstorm.co.uk,
   3. Third-party cookies – allow you to customize the displayed page according to your preferences.
6. The Customer has the option to use the website without using the cookie mechanism, but this may mean that some functions or services of the Store will not work properly. If the Customer does not agree to the use of cookies, he or she should, at any time, select in the browser settings the option to reject cookies or to signal their transmission
7. Any disputes between the Customer, who is a Consumer, and the Store shall be submitted to the resolution of the competent court in accordance with the Code of Civil Procedure of November 17, 1964 (Journal of Laws No. 43, item 296, as amended).
8. In matters not covered by these Regulations, the provisions of Polish law shall apply, in particular the Civil Code, the Law on Consumer Rights and the provisions of the Law on Provision of Electronic Services.
9. These Regulations are effective as of 06/12/2016 until further notice.
10. The Store reserves the right to change the Terms and Conditions. Any changes to the Rules and Regulations shall come into force on the date indicated by the Store, no less than 7 days from the date they are made available on ksis.pl. Orders placed before the effective date of changes to these Regulations are processed on the basis of the provisions in force on the date of the order.