- Irregularities related to the functioning of the Store, or defects in the Products, the Customer may report in writing using the contact form or at the e-mail address: reklamacje@ksis.pl or sent to the address of the Store: Ksis wedding shoes Katarzyna Koczdańska-Szymańska, ul. Chudoby 15B/4; 03-287 Warsaw. In the content of the complaint the Customer should provide his/her name, correspondence address, his/her e-mail address, type and date of occurrence of irregularity related to the functioning of the Store.
- The basis for making a complaint about a Product is the submission of a document confirming the purchase, i.e. in particular a fiscal receipt or an invoice.
- The basis and scope of the Seller’s liability towards the Customer if the sold Product has a physical or legal defect is determined by generally applicable provisions of law, in particular relating to the warranty specified in the Civil Code.
- The Seller shall be liable under the warranty only for physical defects which existed at the time the Product was handed over to the Customer or which arose from a cause inherent in the Product at the same time.
- Subject to paragraph 6 below, the Shop is obliged to issue goods without defects. The Seller shall be liable under the warranty if a physical defect is found before the lapse of two years from the date of receipt of the Product by the Customer. Under the principles set out in the Civil Code, the Customer may request repair of the goods, replacement of the goods with defect-free goods, reduction of the price of the goods or withdraw from the sales contract. In such a case The customer should send the goods to the following address: Katarzyna Koczdańska-Szymańska ul. Chudoby 15B/4, 03-287 Warsaw . Do odsyłanego towaru należy dołączyć dowód zakupu z opisem wady Produktu.
- The Seller is exempt from liability under the warranty for a defect if the Customer knew about the defect of the goods at the time of concluding the sales contract with the Shop. The description of the defect of the goods will be each time indicated in the description of the goods.
- The Seller shall immediately, but not later than within 14 days from the date of receiving the parcel with the Product complained about, respond to the complaint and inform the Customer about further proceedings. The costs connected with sending back the goods complained about (in the amount of the costs corresponding to the costs of sending an economy package) shall be returned by the Seller after the complaint has been accepted in accordance with the procedure described further in the Terms and Conditions.
- The Products may be covered by the manufacturer’s and distributor’s warranty in accordance with applicable law and the content of the warranty provisions. The Seller does not guarantee the purchased Products.
- Subject to the circumstances set out in the section ‘Right of withdrawal’, the Customer shall not be entitled to return or exchange a Product free of defects.
- In cases not concerning Product defects, the Seller shall respond to the Consumer’s complaint within 30 days of receipt.
Right of withdrawal.
- Pursuant to the Consumer Rights Act of 30 May 2014, a Customer who is a Consumer who has entered into a Distance Contract may withdraw from the Sales Contract without giving any reason within 14 days from the date on which the Product is taken into possession by the Consumer or a third party other than a carrier indicated by the Customer. In order to meet the above deadline it is sufficient to send the declaration before its expiry. A declaration of withdrawal from the contract may be made: by e-mail to the address: showroom@ksis.pl or sent to the address: Katarzyna Koczdańska-Szymańska ul. Chudoby 15B/4, 03-287 Warsaw.
- A model withdrawal form is contained in Appendix 2 to the Consumer Rights Act and is additionally available on the Shop’s website under ‘Complaints and returns’. The consumer is not obliged to use the content of the form provided.
- Returned Products must be complete. The Products should be returned in an unaltered condition, i.e. the Consumer should handle the goods with a view to their possible subsequent return. The Consumer shall be liable for any diminution in the value of the goods resulting from their use beyond what is necessary to ascertain the nature, characteristics and functioning of the Product.
- The consumer should send the Product to the following address: Katarzyna Koczdańska-Szymańska ul. Chudoby 15B/4, 03-287 Warsaw
- The Seller shall refund the returned goods within 14 (fourteen) days from the date of receipt of the Customer’s declaration of withdrawal, in accordance with the rules described below.
Customer refunds.
- Subject to the relevant provisions of the Consumer Rights Act, in the event of circumstances obliging the Store to refund payments made by the Customer to the Store, the refund will be made immediately, no later than within 14 days of receipt of the Customer’s declaration of withdrawal from the contract. However, the Store may withhold the reimbursement of payments received from the Customer until it has received the product back or the Customer has supplied proof of its return, whichever event occurs first.
- If the customer has made payment by credit card or electronic transfer, the refund shall be made to the credit card or bank account from which the payment was made (refund using the same payment method).
- If payment is made by traditional bank transfer, the amount due is refunded to the bank account from which the payment was made.
- The shop shall not be liable for any failure or delay in the refund if this is due to the customer providing incorrect personal data (name, address) or an incorrect account number.
Download the return form
Download a complaint form